This week’s post is titled “It Happens.”
The City of Ellsworth requested a GridSmart traffic camera relocation. The goal was to relocate the unit further out on a mast arm to improve traffic detection and flow efficiency.
During the traffic camera relocation, the camera lens accidentally came into contact with the basket of the bucket truck, resulting in a crack. The realization of the damage brought an immediate wave of panic and dread.
A huge thank you to Jason Ingalls, Ellsworth’s IT Systems Administrator, for his patience as we replaced the unit and to Chad Bodemann from New England Traffic Solutions for quickly providing a replacement unit while the damaged one is being repaired.
We’ve since implemented a new procedure to wrap all units in protective covering during removal and installation to prevent similar incidents in the future.
Lesson learned – thank you for trusting us to make it right!